1. Introduction

Sughware Technologies (RC: 8594779) ("we," "us," or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Personal Information

We may collect the following information when you interact with us:

• Name, email address, phone number, and company name (via contact and requirements forms).
• Project details and technical requirements you voluntarily submit.
• Payment and billing information processed through third-party payment providers.

Automatically Collected Information

• IP address, browser type, operating system, and device information.
• Pages visited, time spent on pages, and referring URLs.
• Geolocation data (country-level) used for content localization.

3. How We Use Your Information

• To provide, maintain, and improve our services.
• To respond to your inquiries and schedule consultations.
• To send project updates, invoices, and meeting invitations.
• To send newsletters and marketing communications (with your consent; you can unsubscribe at any time).
• To personalize your experience and display region-appropriate content.
• To analyze website usage and improve our platform.

4. Third-Party Services

We use third-party services that may collect data, including hosting, analytics, live chat, email delivery, and calendar scheduling providers. Each service has its own privacy policy. We encourage you to review their policies for details on data handling.

5. Cookies

We use cookies for the following purposes:

• Essential cookies: Session management and authentication.
• Functionality cookies: Country detection for content localization.
• Third-party cookies: Set by our live chat provider for chat functionality.

You can manage cookie preferences through your browser settings. Disabling cookies may affect some site functionality.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Project-related data is retained for the duration of the engagement plus a reasonable period for warranty and support.

7. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure hosting environments, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Withdraw consent for marketing communications.
• Request data portability.
• Lodge a complaint with a data protection authority.

To exercise any of these rights, contact us at info@sughware.ng.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place in compliance with the Nigeria Data Protection Regulation (NDPR).

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact

If you have questions or concerns about this Privacy Policy, please contact us at info@sughware.ng.